Alternatively, hand in a complaint in writing to one of our branches listed under Contact Us detailing the nature and underlying circumstances of our complaint. The individual responsible for monitoring the quality of our services will investigate the matter fully, respond to you in detail and where it considers the complaint reasonable, endeavor to ensure that necessary actions are taken to resolve your complaint.
Click here to raise a complaint on the DHA website
DHA complaints portal
Complaints Flowchart - ACE Gallagher Insurance Brokers LLC